Current:Home > reviewsRekubit Exchange:Xfinity hack affects nearly 36 million customers. Here's what to know. -Blueprint Money Mastery
Rekubit Exchange:Xfinity hack affects nearly 36 million customers. Here's what to know.
Oliver James Montgomery View
Date:2025-04-06 18:17:36
A security breach at Comcast-owned Xfinity has exposed the personal data of nearly all the internet provider's customers,Rekubit Exchange including account usernames, passwords and answers to their security questions.
Comcast said in a filing with Maine's attorney general's office that the hack affected 35.8 million people, with the media and technology giant notifying customers of the attack through its website and by email, the company said Monday. The intrusion stems from a vulnerability in software from cloud computing company Citrix, according to Comcast.
Although Citrix patched the vulnerability in October, Xfinity learned that unauthorized users gained access to its internal systems between Oct. 16 and Oct. 19, revealing customer data. For some people, that included their names, contact information, account usernames and passwords, birthdates, parts of their Social Security numbers and answers to their security questions.
In addition to Xfinity, Citrix provides software to thousands of companies around the world. The previously-announced vulnerability, dubbed "Citrix Bleed," has also been linked to hacks targeting the Industrial and Commercial Bank of China's New York arm and a Boeing subsidiary, among others.
Under new federal rules that took effect Monday, the Securities Exchange Commission requires public companies to disclose all cybersecurity breaches that could affect their financial results within four days of determining a breach is material.
What should I do if I'm an Xfinity customer?
All Xfinity customers — even those whose accounts might not have been breached — must reset their usernames and passwords, according to Comcast. Xfinity is also encouraging subscribers to use two-factor authentication to secure their accounts.
"While Xfinity advises customers not to re-use passwords across multiple accounts, the company is recommending that customers change passwords for other accounts for which they use the same username and password or security question," Comcast noted.
Comcast has more than 32 million broadband customers, according to its most recent earnings report, suggesting that the breach likely affected all Xfinity customers.
Customers with questions can contact Xfinity toll-free at (888) 799-2560 24 hours a day Monday through Friday from 9 a.m. to 9 p.m. Eastern time. More information is available on Xfinity's website at xfinity.com/dataincident.
—The Associated Press contributed to this report.
- In:
- Technology
- Consumer News
- Security Hacker
- Xfinity
- Data Breach
- Comcast
- Computers
Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News streaming to discuss her reporting.
veryGood! (4)
Related
- Which apps offer encrypted messaging? How to switch and what to know after feds’ warning
- Man who, in his teens, shot and killed Albuquerque mail carrier sentenced to 22 years
- Stellantis cancels presentation at Las Vegas technology show due to UAW strike impact
- Wolfgang Van Halen marries Andraia Allsop in ceremony that honors his late father Eddie Van Halen
- California DMV apologizes for license plate that some say mocks Oct. 7 attack on Israel
- What we know about the deadly blast at a Gaza City hospital
- Hong Kong court upholds rulings backing subsidized housing benefits for same-sex couples
- University of Wisconsin leaders to close 2 more branch campuses due to declining enrollment
- Where will Elmo go? HBO moves away from 'Sesame Street'
- Poland election could oust conservative party that has led country for 8 years
Ranking
- From family road trips to travel woes: Americans are navigating skyrocketing holiday costs
- Guatemala Cabinet minister steps down after criticism for not acting forcefully against protesters
- NFL power rankings Week 7: 49ers, Eagles stay high despite upset losses
- What Google’s antitrust trial means for the way you search and more
- Federal appeals court upholds $14.25 million fine against Exxon for pollution in Texas
- Musk’s X tests $1 fee for new users in the Philippines and New Zealand in bid to target spam
- No place is safe in Gaza after Israel targets areas where civilians seek refuge, Palestinians say
- Nikki Haley nabs fundraiser from GOP donor who previously supported DeSantis: Sources
Recommendation
Pregnant Kylie Kelce Shares Hilarious Question Her Daughter Asked Jason Kelce Amid Rising Fame
Britney Spears Says She Became a Child-Robot Living Under Conservatorship
Pregnant Kourtney Kardashian Recalls Ultrasound That Saved Her and Travis Barker's Baby
'Anatomy of a Fall' autopsies a marriage
NHL in ASL returns, delivering American Sign Language analysis for Deaf community at Winter Classic
Nebraska police officer and Chicago man hurt after the man pulled a knife on a bus in Lincoln
New Orleans district attorney and his mother were carjacked, his office says
DeSantis touts Florida's Israel evacuation that likely would've happened without his help